May 29
Yes it’s the all time classic answer calling Helpdesk, but things have changed since Windows has Fast Startup enabled by default. This happened with the release of Windows 8.x, before then a simple restart was equal to turning it of and on again. Users will tell you they already restarted the device & the issue …
May 14
Users having network connection issues are no fun, wired troubleshooting is mostly straight forward. Wireless connections however can be an bigger challenge… 1st thing to do usually is checking for driver updates for the adapter so far easy. Users having issue sometimes & usually not when you’re at the device to help them can be …
May 05
Sysinternals Tools are the must have toolset for any IT-Pro keeping them up2date got a lot easier on Windows 10 and 11 since they were added to the Windows Store: https://www.microsoft.com/store/productId/9P7KNL5RWT25 The entire suite always up to date & at your fingertips: Great for local use, if you want to take the files to another …
May 03
In part 1 I wrote about the use of multiple engines at once for 1 file, now let’s see how to quickly check a device for malware using the same technology. The VirusTotal service has an api interface & can be used scripted. Sysinternals a must have toolset for every ITPro has integrated the service …
May 01
Most IT-Pro’s I talk to on this topic have the same answer when it comes to catching a possible virus on a machine. Important steps to take: Remove the device from the corp network Scan the device with the ‘favorite’ antivirus product If the step above fails to find it, use another antivirus/antimalware product ….. …
Jan 11
Some Windows 10 preloads have a small EFI System Partition of 100MB which is enough for 10 but might cause the upgrade to Windows 11 to fail with the message ‘We couldn’t update system reserved partition’ error code 0xc1900104, or error code 0x800f0922. Without the need for partition resizing tools you should be able to …
Jul 21
Problem: Windows updates fails to detect updates, keeps running into the same error Store apps cannot be installed (uses WU to do this) Run this script in an elevated PowerShell window Set-Service wuauserv -StartupType DisabledSet-Service BITS -StartupType DisabledStop-Service BITS -ForceStop-Service wuauserv -Forcereg delete “HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate” /v AccountDomainSid /freg delete “HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate” /v PingID /freg delete “HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate” /v …
Oct 17
Example: Outlook Auth => Needs Password over & over again or, very fast auth screen pop-up disappears without successful authentication In settings /Accounts /Email & Accounts/Accounts used by other apps/ adding a work or school account does not work In settings / System /Shared experiences the fix button doesn’t work C:\Users\%username%\AppData\Local\Packages\Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy\Is empty or corrupted FIX …
Aug 15
Recently a handful of types of webcams turned dark in Skype, Zoom and other video chat programs, while the Windows Camera app still showed the video perfectly. The cases I ran into were running Windows 10 1909 or 2004 running on older models of hardware. Cams were showing up as ‘easycam’ or ‘HP HD webcam’ …
Jun 07
Trying to get the new 2004 Build on you device & running in to this screen on your updates? ‘Your device isn’t quite ready’ This means there’s a reason to temporarily block you from getting the new build. (This is good! You’ve just been saved from possible compatibility issues with your current setup) These reasons …
